Yes EE gave us until 15 March saying they’ll look into the dispute. However, my dad has received an onslaught of text messages from EE and being contacted today on the 5th of March insisting he pays the outstanding bill although disconnect the line and it’s taken several calls to confirm that we had a runability marker and permission for another sibling to speak on my dad‘s behalf because he was getting pressured into this clearing the bill rather than looking into the disputes. Yes, the call show on the call bill what looks like it’s happened is as the number has ported onto a Sim, it’s the old number of the Sim that my was my dad‘s number ported onto , which had the calls made from and those are charges and bills that aren’t recognised. There’s two particular dates that my dad was at a funeral and his phone was switched off completely switched off so I don’t know where these calls have gone and been made. It’s almost like there’s been a dupe Sim at some point and EE has washed their hands with a very bullied tactic into making my dads make payment to clear bills otherwise it will impact credit rating. There’s another occasion where he was at an event where his phone was in his position again was switched off, yet there’s calls to these international numbers on his bill. Reading lots of articles where others during the bt over to Ee are getting unrecognised international calls and today resorting to having to clear the bill- but we want a full investigation with findings. Ofcom is also not convinced we is correctly investigating as we’ve been told by EE they can confirm the imei number calls have been made from but refuse to share with my dad in writing by formal letter, almost like their hiding it’s not his imei.
this amount if pressures on customers and vulnerable at that is not the usual EE standards I know of - not sure what to do
