06-03-2024 02:02 AM
Hi.
I bought a 30£ package bondle on my sim. On the same day I switched to monthly contract. I didn’t use my 30£ bundle. I received a message after switching to monthly contract saying 30£ added to my credit. Now I need to know if my bill will be deducted from my available credit automatically or i need to do something to get it deducted from my credit?
06-03-2024 03:31 AM
@Malik18 : Your next bill will take into account any credit you have on your a/c.
06-03-2024 03:34 AM
Its my first bill. Do ee charge in advance or after the month?
06-03-2024 03:37 AM
EE, like other networks, charge a month in advance plus any time before your 1st bill since you joined..
06-03-2024 03:40 AM
So I got my refund of the package I didn’t use. And the amount transferred to my credit today. Now do I have to pay the bill? As my bill is 18£ a month and my credit is 27£
06-03-2024 03:43 AM - edited 06-03-2024 03:43 AM
No, your next bill will be paid out of your credit, leaving £9 credit for the bill after that.
06-03-2024 03:47 AM
06-03-2024 04:03 AM
You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.
06-03-2024 04:07 AM
06-03-2024 08:02 AM
Hi @Malik18,
Now you have switched to pay monthly, any recurring pay as you go top ups will automatically be cancelled.
Hope this helps.
James