Bill credit

[Malik18]

Hi. 
I bought a 30£ package bondle on my sim. On the same day I switched to monthly contract. I didn’t use my 30£ bundle. I received a message after switching to monthly contract saying 30£ added to my credit. Now I need to know if my bill will be deducted from my available credit automatically or i need to do something to get it deducted from my credit? 

[XRaySpeX]

@Malik18 : Your next bill will take into account any credit you have on your a/c.

[Malik18]

Its my first bill. Do ee charge in advance or after the month? 

[XRaySpeX]

EE, like other networks, charge a month in advance plus any time before your 1st bill since you joined..

[Malik18]

So I got my refund of the package I didn’t use. And the amount transferred to my credit today. Now do I have to pay the bill? As my bill is 18£ a month and my credit is 27£ 

[XRaySpeX]

No, your next bill will be paid out of your credit, leaving £9 credit for the bill after that.

[Malik18]

Thanks.
I tried to put my number on ee app after switching to monthly contract.
They said I have to visit a ee centre with some id proof. What is that
meant for?

[XRaySpeX]

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

[Malik18]

I have also scheduled the next payment for my package renewal on my PayG
account. Do I need to remove that or it will converted to scheduled payment
for my monthly contract. It still showing on my bank app.

[James_B]

Hi @Malik18,

Now you have switched to pay monthly, any recurring pay as you go top ups will automatically be cancelled.

Hope this helps.

James