Hi,
I signed up with EE on 29th January 2024 for a new mobile phone deal. I have a 3 year contract on the device, and a 2 year contract on my mobile plan. Whilst I was signing up, I did see that there would be price increases to the mobile plan portion of my contract each year, in line with CPI changes each January. I misunderstood this however, thinking that the increases themselves would occur in January. I received an e-mail on 14th Feb advising me that my plan would go up by £2.28 each month in line with these inflationary increases. So, I thought my first increase wouldn't come until Jan 2025, but instead it's coming in March 2024. I called today to explain that I was a brand new customer and wasn't expecting these increases, and asked if anything could be done for the first year of the contract, was told no - it's very clear throughout the purchase process what increases would apply and when.
I feel it's a little unfair of EE to advertise a price that I'm only going to get for 2 months, is there anything I could do here?
Second thing, I am a BT customer and called today to link my BT/EE account as I read that I'd get a discount on my plan costs. I pay a total of £47.20 each month, £29 of this relates to my mobile phone plan. I thought the discount I was entitled to was 10% but was told today it's actually 30%. I've had a text to confirm that they've applied the 30% discount to my mobile plan. I was told that the discount would be £1.70 per month. It was only when I came off the phone that I realised £29 x 30% is closer to £9 - not £2! Does anyone know any more about how the discount works? Could this be a mistake?
Thanks
