Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! contract ending - what happens if I wan to go SIM only and not upgrade my phone

my contract ends in November - I don't want to upgrade what do I do for SIM only

Resolved! What is my picture message charge?

I know they're not included in my plan. I just spent 10 minutes looking through bills and add ons and plans and I still have no clue what the charge will be! the plan I'm on doesn't seem to exist..!! How do I easily find out my picture message cha...

Lightico resend link

Hi all,In August, I upgraded my EE contract, went through a process with a staff member on the phone, and completed the contract signing session via a website link called Lightico. I would now like to clarify a discrepancy between what I agreed to on...

Friends and family

Hi i have just upgraded my sim only deal and lost my friends and family discount. I have spoken to 150 and finding it very hard to get it reinstated they have now put a 30% bt ee discount but its time limited and not the same as what i had. So im jus...

Resolved! Billing

Hi, Recently up graded my phone. Am I confused as to why I am being charged ;£2.29 per day for EU roaming Variable. This was not in the original agreement. I am unable to amend this add on too. Be grateful for any help.

EE illegally has extended my contract into monthly sim despite my cancellation

As per terms and conditions I have let know EE between 45 and 30 days that I do not wish to be moved to the monthly sim plan as they overcharging me by 3x times what Three.Despite a confirmation received on their chat (I have the whole conversation r...

Resolved! Trying to find all phone calls on my phone bill

Cancellation trauma and complaint

I'd rang to end my monthly contract 30 days before its end date, receiving a text confirmation for the date it was to be closed. Shortly after the cancellation date, I got a bill for the next month. I rang to explain, a new cancellation was added ( s...

NHS discount

I’m eligible for an update. I would like to know, if I choose a plan with half price for three months the NHS discount will apply to the three months only or to the 24 months plan ?

Resolved! Discount not shown in app

Hi,So i recently upgraded my phone and contract, the plan I chose was for £57 a month, there was a 10% discount added which totalled it to £51 or near that. In the MyEE app however it shows my monthly bill will be £57. Is this just a glitch or has th...