Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70533 Views
  • 72 replies
  • 15 Helpful

Resolved! How often can you change an add on?

I am looking to upgrade my sim only plan which I have the option for. The 1 I am going for is £32 but half price for 3 months. It has 1 add on available, how often can you change the add on?

Chubsley by • Visitor
  • 1188 Views
  • 1 replies
  • 1 Helpful

Struggling to pay my bill

I am in an awful situation. I have recently lost my job which has made it very hard to afford my overall house bills along with my phone contract.Next month is going to be the worst of months with me getting nothing from Universal Credit due to my pa...

JlouiseB by • Visitor
  • 563 Views
  • 1 replies
  • 0 Helpful

Poor service

Shocking service from ee today, recently found out that a direct debit for £44 pound a month has been taken from my account since 2020, for an account/number/sim that was not received so not activated .ee have offered 6months line rental as compensat...

Jhd7 by • Investigator
  • 3859 Views
  • 39 replies
  • 7 Helpful

Resolved! Request for VAT Reciept

I would like to receive VAT receipt for payment in October in order to settlement from Company.Please send me as an email.

Sungkang by • Visitor
  • 882 Views
  • 4 replies
  • 0 Helpful