Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14636 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25080 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50505 Views
  • 55 replies
  • 13 Helpful

Resolved! I’m the account holder but can’t access anything

I am the account holder I am the bill payer, but when I go to access my accounts online to see about upgrade my sim or phone or change anything it says I don’t have permission contact the bill later. That’s me?? Can someone help please. 

Tog45 by Visitor
  • 437 Views
  • 1 replies
  • 1 Helpful

Bill

How do i pay phone bill if direct debit isn’t connected

Tee2995 by Visitor
  • 295 Views
  • 1 replies
  • 1 Helpful

Check my current bill

Hi there, I want to check something on my recent bill. I turned my mobile data off as I am abroad, however I have checked and it is on. Can I check now, if I have been charged for anything a few hours ago....

Nas1976 by Visitor
  • 623 Views
  • 1 replies
  • 0 Helpful

Homeless

Please help I'm homeless and I don't want to lose my internet it's my only way of trying to contact landlord and my mental health worker