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SIM T&Cs

jules7316
Contributor
Contributor

‎27-02-2024 01:25 PM

Help please.  Just set up a new monthly mobile SIM only package.  Took forever and when I asked for copy of what I had signed up for and T&Cs to be emailed to me, all I got was a link to some weird online place which didn't seem to offer a way to download the info and line went dead before I had chance to say that there wad no way to download.  Anyone know how to get downloadable info?  Thanks.  I was also going to ask for confirmation that this SIM plan and my existing data SIM plan would both show up on my ee account.    Does anyone know if this will happen?

0 Helpful
5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎27-02-2024 02:14 PM

@jules7316 : It's all there in your online MyEE under Home > Plans & Subs > Plan Details.

If you didn't just do an upgrade both plans will be under your MyEE a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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jules7316
Contributor
Contributor
In response to XRaySpeX

‎27-02-2024 06:12 PM

Thanks. Just checked online MyEE online - the only plan it shows is the one for my data SIM.

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to jules7316

‎27-02-2024 06:15 PM

Have you linked your new SIM no. to your MyEE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
jules7316
Contributor
Contributor
In response to XRaySpeX

‎27-02-2024 10:13 PM - edited ‎27-02-2024 10:17 PM

Thanks.  Done

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to jules7316

‎27-02-2024 10:52 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)