Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! hello, I bought a pair of headphones, and two weeks ago they were stolen along w

hello, I bought a pair of headphones, and two weeks ago they were stolen along with the bag, I don't know if I have insurance for them, can you help me

Resolved! Contract Notice

I would like to give my end of contract 30 day notice from today. Please send me confirmation of the date it will end from today. Thank youx.xxxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

MY SON WANTS TO GET ANOTHER PHONE

Bill ee

I want to pay the bill online and I can't

Resolved! Telephone Log History

Hi. I'm trying to retrieve the list of telephone calls made/received from October 2022 to December 2022 but have failed. Any ideas please?

I was debited too early

Hello EE, My name is Esther , I joined EE last month , 21st of February precisely on a sim only contract.I was surprised to be debited this morning 3rd of March, instead of 21st of March.Kindly look into it , because my last payment is expected to ru...

Resolved! Rolling 1 month mobile contract

Hey, quick (and slightly random) question. With your sim only one month deals, do/would you provide bills/invoices at the end of the month? Thanks in advance

Bills

Why did I get told my iPhone 14 was 51£ a month and I just got charged 68£ and no I haven’t went over or any of that crap I payed my last bill and got this upgrade in the same day

Billing

I paid my most recent bill on 1st, how long after it leaves my account does it register on my outstanding debits? Thankyou, Clem

Boku subscription

Good evening. I had before a google subscripton. Now i dont know why Boku is renewing without my permition and they charge on my billing EE account. I opened boku website and i dont have subscriptions there. They are charging me by Google and i dont ...