Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Update my address

I've been trying to update my address but the EE site does not give any option. Why? Any help regarding this?

Why have I got charges on my account for picture messages as haven't sent any

As per the above - EE can you please remove from my account.

£50 payment

HiI recently upgraded my phone from I phone 11 to 15. I did this one month before my contract end date but for some unknown reason I was charged £50 and I have not got a clue why

Finding my bill

PLEASE can someone link me to where I can see a breakdown of my bill. Wherever I look online it tell me to go to the app then go to Manage - Bills & PaymentsWhich of course is completely useless as the app doesn’t have “Manage” and “bills and payment...

New plan price

I have just upgraded my phone and signed up for a new plan. I thought I signed up for 6 months at half price, but my first bill is showing full price. What is gong on?

Early Upgrade?

Hi,Long time customer with EE, right from the start and previously with Orange. First time I want to upgrade early but find it harsh I ha e to fork out £283.Are there any offers or loyal customer grace to bypass or have this fee waived?Other companie...

EE Contract to EESIMO - cancelling TNT?

Still with EE but 'moved' from EE legacy broadband to whatever new name is now! Fine, that's going through. Also switched 2 mobile contracts with EE (husband and myself) under the £20 off offer. Husband currently has TNT as an extra, will not be con...

Charged for phone and SIM after initial contract ends

Hi, I got stung by this last time and silly me I forgot to put in my calendar that my 24 month contract was up so the following month I have been charged the full 60 quid instead of around 20 if I'd remembered and changed to a SIM only contract. Is t...

Contracts: Business V Consumer

What's the difference and the benefits of having a business as opposed to consumer contract? I'm not VAT registered

Overcharge

Year ago I move house and during that process I was offer switch from ee to BT.(broadband) Sadly who ever done this forget to turn off my old adress EE so I paid both for little bit. (Didn't want to cancel direct debit as I have still phones with E...