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404 error. Paid £30. No email confirmation
I just paid an upfront fee for a new Samsung. Got an 404 error and no email confirmation.Please help asap. Have contacted support but still no response.
Price increase
Is it normal that my price will increase £4 per month on my Full Works plan even though I am out of contract and my device is fully paid off. Surely it should increase only £1.50? they are going to apply a 10% out of contract discount from next month...
phone Color mistake
went to get my daughter a phone on flex pay it was the 16e had to take it back as she wasn’t satisfied I went back to change it and luckily got the 15 plus in black she likes the phone but would like it in pink would it be possible to just change the...
Resolved! Activating my Xbox Game Pass inclusive extra
Hello,I just moved to EE and got a plan with an inclusive extra. I chose Xbox Game Pass Ultimate. I have now activated my SIM, apparently I’m meant to get a text to link my Microsoft account and start the Xbox Game Pass subscription…When will this te...
Extremely slow 4g data connection, below 1Mbps most the time
I sighned up for an EE sim as it is advertised as fast speeds, but recently after using allot of internet (i am in hospital) my speeds have seemed to been throttled or put on some sort of data manipulation. I am on an unlimited plan and have been enj...
HOME PHONE (LANDLINE)
When i log onto my pc home page the "Home Phone" option has disappeared and has been replaced by "Subscriptions". I used to be able to use this option to block unwanted calls to my landline. I can still access the home phone option on my mobile phone...
Cannot access my online account/app
Hi all,I’m new to the forum.For the last three or four months I have been unable to view my account online or use the EE app, and becoming more than frustrated now with the lack of help from EE.When I try to login I get an error saying something went...
iPhone - Screentime and Voicemail
I have screentime setup on my kid's phone which limits access to things like named contacts.Voicemail isn't working: Phone > Voicemail > Network Provider Voicemail > CallWhen you click 'Call' you can see the screentime hourglass show for a second and...
Was charged for items i haven’t oredered or used
I ordered a 4G WIFI 2 device in March 2025which was delivered to the store, the store closed early and I was told that I would have to come back another day. I was so upset I phoned EE and said that I wanted to cancel the order. I was told that I w...
No incoming our outgoing calls in Portugal
Good afternoon for 10 days I have been unable to make or receive calls. My contract has roaming on it. You keep asking me to call you or you call me but I do not have access to another phone. Can someone please try and fix this problem I have urge...
