Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60490 Views
  • 69 replies
  • 14 Helpful

Why can't i see my bill after leaving

Why can't I see my bill(s) after leaving?I have a business account and have transferred my service, I now can no longer see my bills that have already been issued, nor my final bill.Surely this is such a basic facility that business users would need ...

LAJRMORE by Visitor
  • 361 Views
  • 1 replies
  • 0 Helpful

Upgrade help!

Hello!I have been on sim only for a year, just renewed for 12 months ( have done a month) but have decided to go back to a monthly deal as phone is on it's last legs. Can I do this? Though it is a renewal of sim only contract recently I have been wit...

Possibly cancelling my data contract

Hello I've recently noticed that my monthly data bill is almost at £30 a month . I think that is way too money to be charging for data considering I only use half of what my allowance is  which is 100 gig data . And if it continues to rise then I wou...

Cancel

Hey everyone I would like to find out how I can cancel or transfer my contract. Ee have been great and I will be staying with them in the future but I’ve been having problems recently. I lost my old phone they my contract was with and I have finally ...

Terrible communication

I am so confused i have just 20 minutes ago received a bill saying it has to be paid by the 7th July but was issued on 24th June/26th June/ 27th June (it's different depending on where I look in my account) - I didn't receive anything until 20 minute...