Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59478 Views
  • 69 replies
  • 14 Helpful

Resolved! Unknown charges on bill

Looking through my bills I have noticed there are small charges here and there on my bill and daughters bill. I pay these jointly. The charges seem to be 19p from psychic lines and also info charges 19p dotted here and there on bills but neither me o...

Wingo10 by Visitor
  • 1024 Views
  • 9 replies
  • 5 Helpful

Bill

Não estou conseguindo acessar minha fatura para efetuar o pagamento! 

EU roaming charges

Hello, I've noticed a daily charge of £2.47 on my bill for EU roaming charges.I don't know when this additional charge started, but I have never requested this nor have any need for it whatsoever.I need to know when this started, and I will also need...

Manta51 by Investigator
  • 2707 Views
  • 5 replies
  • 3 Helpful

Resolved! End of Phone Plan > move to Sim Plan

Hello, I have a phone plan that is due to end later this year. I have an option to early upgrade, which I know would involve sending my current phone back before moving to another contract. I want to know, if I was to see this current commitment peri...

Derby1 by Visitor
  • 436 Views
  • 1 replies
  • 1 Helpful