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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8085 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18210 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35226 Views
  • 49 replies
  • 11 Helpful

Wi-Fi

I want to pay my bill Friday of I can it says I owe £35 pound but I can pay Friday not today 

Lost sim card

Hi. My sim card was mistaken being cancelled and unfortunately replaced when I am away. Am stuck can I have it sent in Guernsey as I am not home for a while. Please help 

Azele by • Investigator
  • 284 Views
  • 4 replies
  • 1 Helpful

Resolved! Cancellation

Hello, how do I cancel my contract?? I have been provided with a company phone so no longer in need of my current mobile. 

Sa1330 by • Visitor
  • 318 Views
  • 2 replies
  • 3 Helpful

Resolved! Contract

My contract will finish soon and I don’t want renewal, how I can do this?

My contract has been cancelled

I had a call yesterday from one of your guys to say that I had cancelled my contract. I hadn’t. He said he would reinstate it. Just now, at about 3pm I have no network and I cannot make calls or send texts!is this fraud? Have I been 

Lizjuffs by • Visitor
  • 257 Views
  • 1 replies
  • 1 Helpful

Microsoft charges

My son has over £650 of charges on his EE account for Microsoft. The EE account was suspended so I paid the bill as mine and my wife's phone is  also linked to the account. Microsoft have declined all refund requests except for £177 which will be ret...

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