Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I have a group of credit notes on my account.

How do I use the credit notes against my bill... or does it happen automatically?

Resolved! Upgrade

Upgraded my phone from pay monthly to sim only and wondering how long it takes to activate. Payed to upgrade early and charge shows as pending transaction on my back account but I’ve not received any confirmation email or message and my EE profile s...

Billing

I've just received my first bill from ee, in four seperate emails. Are ee very incompetent or are they billing me four times?

Resolved! new phone needed but not a SIM

Hello,I'm looking to upgrade my device, I currently have a very good SIM only contract with Unlimited everything and 1 inclusive extra costing me £28.38 a month.. if I upgrade my device and SIM the same SIM contract will cost me £39 a month before I'...

Resolved! EE payments query

Hi all!, Just a query to ask about payments with EE, i have just migrated from BT, where my payment was set to Direct Debit ( as is now with EE), but what i used to do was use my BT payment card in a post office (or go online on the BT website), an...

Resolved! Payment dates

I upgraded two phones at the weekend and have a third thats been running for a few months where one payment comes out for the sim and a second comes out for the phone I'm unable to view where the payment dates can be changed for the phone , and i'm u...

Resolved! Where can I find the contract length/end on extra items

Where can I find the contract length/end on items such as the Xbox and ipad I purchased via EE?

Resolved! Bills

I keep trying to pay my late bill, but ee keeps refunding the payment.

Paying off

payment Card expiry

My payment card expired in june tho the debit worked for 2 more months.I checked the cards EE registered and tried to remove them - impossible.I tried to register a new card and pay with a new card but get this messageThis content is blocked. Contact...