Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Online chat service

I have a joint account with my daughter, but I am the account holder. I would like to remove my daughter Number what can I do?

Update

Resolved! Ending a contract

I am currently paying for somebody's mobile phone contract every month, I want to stop doing that, if I just cancel my direct debit what would happen? Is there a way of doing it without stopping my direct debit? There are 9 months left on a 24 month ...

My bill from last month was not paid phone totaly cut off even in coming how pac

Phone totaly cut off even incoming call was in hospital and couldn't pay bill until next month how do I get pack code from ee

Billing

Why is it so difficult to contact EE, I Dont want to talk to someone on the phone, i want to email you, like most Business companies operate in this day and age,

Bills

Hello I just want to know how can I pay bill by my debit card

Unable to purchase subscription pack with £10 credit already on my account

I'm unable to purchase a subscription pack with the £10 credit I already have on my account. I receive an error message saying failed.

Resolved! Hello can you tell me how much my bill is?

Hello how much is my bill please?

Reverting an mobile line upgrade within cooling off period

Less than 2 weeks @go, I was pressurized into changing my old 4GEE mobile account (no phone involved) into a shiny new 5G agreement. I was on a sweet deal but the lure of 5G was too much! I had Roaming as a legacy right and that was lost, EE have sin...

Elderly mother missold contract

I can see that I’m not the first to post this but I’m really stuck with what to do.My elderly, disabled mother has been sold a 24 month contract in-store for a phone she only uses to make calls and send text messages. She sometimes reads the news onl...