02-12-2024 10:48 AM
Has anyone else had an issue with EE not understanding the UK Law on the sale of goods and being fit for purpose. This includes any inherent faults that require a replacement of product. I have been speaking to an adviser who kept promising to get a manager to resolve my problem only to the said they were not dealing with this anymore and a manager would be in touch! No contact for weeks now despite me email EE.
03-12-2024 09:21 AM
Hello @JackRoss0.
Thanks for coming here.
I am sorry to hear of your recent experience.
When did you last speak with our customer care team?
Do you have a complaint open?
Katie