16-10-2023 03:11 PM
My phones been cut off but payment isn’t due into tomorow and I’m paying it yonugh But I can’t without my phone being on!
Solved! See the answer below or view the solution in context.
16-10-2023 04:56 PM
Anytime a phone is suspended, outgoing calls should be redirected to the payments line instead.
You can also contact EE CS from any working phone.
16-10-2023 04:15 PM
Hello @lharvey67897f.
Welcome to the community.
Is there a balance at all on your account from a previous bill?
When was your last bill produced?
Speak soon,
Katie
16-10-2023 04:56 PM
Anytime a phone is suspended, outgoing calls should be redirected to the payments line instead.
You can also contact EE CS from any working phone.
02-12-2024 10:24 PM
Hello Katie,
My phone has been cut off can you explain to me why please? I've paid my bill so I don't understand why I've been cut off
03-12-2024 09:48 AM
Hi @LucyB94
Welcome to the Community!
We know how important it is for you to know what is happening with your account, but we do not have account access here on the Community. If you give our team a call, then they will be able to check why this has happened, and help you get this sorted.
Rach