cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My phones been cut off

lharvey67897f
Visitor

My phones been cut off but payment isn’t due into tomorow and I’m paying it yonugh But I can’t without my phone being on!

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Anytime a phone is suspended, outgoing calls should be redirected to the payments line instead.

You can also contact EE CS from any working phone.

View solution in original post

4 REPLIES 4
Katie_B
EE Community Support Team

Hello @lharvey67897f

Welcome to the community. 

Is there a balance at all on your account from a previous bill?

When was your last bill produced?

Speak soon, 

Katie

bristolian
EE Community Star
EE Community Star

Anytime a phone is suspended, outgoing calls should be redirected to the payments line instead.

You can also contact EE CS from any working phone.

Hello Katie,

My phone has been cut off can you explain to me why please? I've paid my bill so I don't understand why I've been cut off 

Rach_H
EE Community Support Team

Hi @LucyB94 

Welcome to the Community!

We know how important it is for you to know what is happening with your account, but we do not have account access here on the Community. If you give our team a call, then they will be able to check why this has happened, and help you get this sorted.

Rach