My phones been cut off

[lharvey67897f]

My phones been cut off but payment isn’t due into tomorow and I’m paying it yonugh But I can’t without my phone being on!

[Katie_B]

Hello @lharvey67897f. 

Welcome to the community. 

Is there a balance at all on your account from a previous bill?

When was your last bill produced?

Speak soon, 

Katie

[bristolian · Accepted solution]

Anytime a phone is suspended, outgoing calls should be redirected to the payments line instead.

You can also contact EE CS from any working phone.

[LucyB94]

Hello Katie,

My phone has been cut off can you explain to me why please? I've paid my bill so I don't understand why I've been cut off 

[Rach_H]

Hi @LucyB94 

Welcome to the Community!

We know how important it is for you to know what is happening with your account, but we do not have account access here on the Community. If you give our team a call, then they will be able to check why this has happened, and help you get this sorted.

Rach