Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15711 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25857 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53035 Views
  • 55 replies
  • 13 Helpful

Resolved! Old bill

I’m currently trying to pay off debt due to having to leave my job due to my health. My credit file shows i owe EE money from 2020. I found an old email from a debt collection agency. They said the account was returned to EE. But i cannot get in touc...

Cost of phone contract vs Sim only

I’m currently paying for a  phone contract which includes an iPhone and essential 125GB package. Now that the phone and the network cost are divided into two separate payments, I can see the Essential 125GB is costing me £28 per month over two years....

MrM123 by • Explorer
  • 707 Views
  • 3 replies
  • 1 Helpful

Resolved! Message to say my prices up

Please can you tell me why I have received a message recently saying from 16th October I would be put onto  rolling sim and the price is going up from £8.00 to £15.00 that's a big jump. P Moorcroft

mmcmoor by • Visitor
  • 306 Views
  • 1 replies
  • 1 Helpful

Resolved! Genuine call? 01438 989231

I have had a call from the above number today offering me a upgrade at a very good price, but i had spoken with an agent last week about my upgrade and said they couldn’t do anything to help me regarding lowering my price plan till my conrract ended....

Dlopbfc by • Explorer
  • 54803 Views
  • 20 replies
  • 11 Helpful

Resolved! Missed payment

in july i missed the payment and I thought that they will try again in august, i would like to make the payment and to continue then the direct debit

Vik23 by • Visitor
  • 382 Views
  • 1 replies
  • 1 Helpful

Contacting EE

Hi have been trying to contact EE  for 2 weeks to pay my bill  My New phoned didnt have DTMF  enabled so  contacting  the 150 number was in effective as its based on input options  I can find no way  around his and now the phone is blocked  so I cant...

My sim

Same issue here, been trying to get to speak to someone about an upgrade to my sim but totally unable to get through. Annoying that the spiel says how committed to excellent customer service they are. Be nice to get some.

Chris-C1 by • Investigator
  • 662 Views
  • 9 replies
  • 2 Helpful
Most solutions
More
Top Helpful authors
More
Learn about