Unable to see any billing or statements

[barty1970]

I am unable to view any of my bills when logging into my account either online or via App.  Not been able to see anything for a few days at least.  Have spoken to EE who promised a call back but I have yet to speak further.  Is anyone else having similar issues?

Thanks

[tamz_]

Any update on this issue? It's August, and I still can't access my bill online reliably via desktop or app.

[Leanne_T]

Hi @tamz_ 
Thanks for posting on the community.
I'm sorry you are still having trouble with this, I'd recommend speaking to our technical team on 150 to make sure the account is set up correctly. If needed, they can log this issue with the relevant team to be looked into. 
Leanne. 

[newforestuser]

I really wouldn't worry about your contract commitment. EE have failed to keep their side of the bargain for so many of us. It's the cutomers who should be looking for a refund, not EE.

[LouW3]

I have also been unable to login to the app for around 3 or 4 weeks now and numerous calls to EE tell me they will resolve it with the latest saying they have been working round the clock for a month to resolve this.

[newforestuser]

I hope they've been working 9n it for more than a month - I've been waiting
nearly six!!

Tony Wickham

[Hartwall]

I tried this - waited 20 minutes.  Customer Service promised to email me a copy - 3 days later still nothing.  Annoying, frustrating and useless from EAE

[Katie_B]

Hi @Hartwall. 

Thanks for coming here. 

Are you on a business or personal account with EE?

Speak soon, 

Katie

[Tonyrex]

Sorry! 2024 not 1924 although it seems like it. Similar to others I was forced to swap.

[TMLU]

I have been with EE for many years. October was the first month my bill didn’t show (26th) I waited until 27th and called them. Customer service couldn’t see the bill, retentions told me to wait until Monday. I’ve literally been pushed from pillar to post. After about 7 different calls, someone transferred me to IT team they were dumbfounded and said they couldn’t see why they can’t see a bill. EE have a financial obligation to advise you when a bill is due. I’ve been told no direct debit will take as there’s no bill and they are looking to sort it asap. So what happens? I am concerned about calling and making a debit card payment against my account if that disappears into the universe too. What is wrong with the system. They closed my complaint without it being resolved. Are we just going to get one huge bill when they get to the bottom of the issue? And I’m really annoyed with these messages on here asking us to call 150 when the helpline staff can’t help either because no one seems to know what is going on. 

[Katie_B]

Good morning @TMLU. 

Thanks for coming here. 

I am sorry to hear your complaint has been closed when your issue has not yet been resolved.

Just to confirm our customer care team are also unable to view any of your bills?

Are you aware if technical care raised a ticket for this issue?

Although, it is frustrating to be advised to call 150 we are limited to what we can look at here on the EE Community without account access. 

Speak soon,

Katie