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Why doesnt my direct debit date change

Hi, I changed my direct debit date to be the 26th of the month, it is around the 15th. I requested the change on feb 27th and had a text to confirm the change. My next bill was still mid March but I assumed it was just down to timing and it will chan...

The EE signal in and around London is terrible

The EE signal in and around London is terrible. For months now the signal is lacking. What are we paying for a service provider in the technological advances of communication these days to have signals drop, no 5g, continual drop in signal. this is n...

EE sim not showing on the app even tho it’s linked

I just linked my EE Sim to my account and when I go on the website it shows my data usage etc. but when I go on the app, it’s not showing, do I have to wait a couple hours for it to update on the app or something?

Resolved! Esim - new phone

I live in the USA & I use an Esim with a UK number on my Samsung phone for when I travel to the UK. If I change my phone to another Samsung device will my UK Esim number transfer to my new phone if I use the Smart Switch app?

Resolved! Change of Direct direct card

Hi I recently change my credit card and would like to update it on the website. I have difficulty doing so and as a result couldn't pay the payment due.I have gotten a message that the payment would be attempted to be collected sometime this week. C...

Paid bill but not saying I did on the app

Hello,so I paid by bill last night and it said it didn’t go through but the money has been taken from my account, does anyone know if it will appear on my account as being paid Monday or if they will refund me the money back into my bank account?

Resolved! Smart Hub Pro Light Flashing Orange

It’s been 5 days and the light on the hub is flashing orange someone got any suggestions how to fix this.

Moving House with a gap in between

Hi everyone,I am 1 year into a 2 years EE broadband contract and I am in the process of purchasing a new house (bringing over the EE contract).When I leave my current place, I will need to move into a temporary accomodation for a month or two while I...

port forwarding rules not saving

I've recently switched to ee bb from bt and so now have an ee router it will not save the port forwarding rules that I need I've tried restarting it but no luck are there any tricks I could be missing?

EE website and app keep saying something went wrong when i try to check my phone

so i recently received my new samsung s25 ultra. i thought my phone bill was just £40 a month but turns out ive been charged for 2 seperate bills. one for the phone and one for my sim. firstly i think its ridiculous as its like a £80 bill now when i ...

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