Unable to Read my Bill

[happyhacker]

Since changing from BT I am unable to read my bill on any browser or EE app. I have called twice and both said to raise a ticket. I get the  Billing page but it just hangs. Called today and tried to link under advice from assistant but no luck. Would EE please get it together.

[Rach_H]

Hi @happyhacker,

I'm so sorry to hear about the trouble you've been having. If the team have raised a ticket when you've called then it sounds like they are working to get this orted for you, and they should reach out to you when this is done.

Rach

[happyhacker]

Well, I hope so. I would like to see a bill sometime! Thanks.

[happyhacker]

I'm back! I am now again, unable to read my bill (I did have one success and managed to read it). I left the page hunting for the Bill and eventually this page was presented:

We track these errors automatically, but if the problem persists, feel free to contact us. In the meantime, please try again.

Correlation ID: c393866e-0acb-48f2-9e98-03ba4732dac6

Timestamp: 2025-05-14 18:48:40Z

AADB2C90006: The redirect URI 'https://ee.co.uk/app/logout' provided in the request is not registered for the client id '97c88d1f-5789-49c6-aa2b-9c18d2d657a1'.

A system error has occurred.

Then I refreshed and a slightly different message with different data came back:

We track these errors automatically, but if the problem persists, feel free to contact us. In the meantime, please try again.

Correlation ID: 0ba6e733-634e-4045-81e5-b430b68f8d80

Timestamp: 2025-05-15 06:04:30Z

AADB2C90006: The redirect URI 'https://ee.co.uk/app/logout' provided in the request is not registered for the client id '97c88d1f-5789-49c6-aa2b-9c18d2d657a1'.

A system error has occurred.

Could someone please look at this? Many thanks from a really patient customer 😎 😘 😣😣😣😣😣 !    

[Katie_B]

Hi @happyhacker. 

To get this investigated further please give us another call. 

Our technical care team who have account access will be happy to help. 

Katie