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Unable to Read my Bill

happyhacker
Established Contributor
Established Contributor

‎03-05-2025 05:35 PM

Since changing from BT I am unable to read my bill on any browser or EE app. I have called twice and both said to raise a ticket. I get the  Billing page but it just hangs. Called today and tried to link under advice from assistant but no luck. Would EE please get it together.

0 Helpful
6 REPLIES 6
Rach_H
EE Community Support Team

‎04-05-2025 09:00 AM

Hi @happyhacker,

I'm so sorry to hear about the trouble you've been having. If the team have raised a ticket when you've called then it sounds like they are working to get this orted for you, and they should reach out to you when this is done.

Rach

happyhacker
Established Contributor
Established Contributor
In response to Rach_H

‎04-05-2025 09:06 AM

Well, I hope so. I would like to see a bill sometime! Thanks.

0 Helpful
happyhacker
Established Contributor
Established Contributor
In response to Rach_H

‎15-05-2025 07:59 AM

I'm back! I am now again, unable to read my bill (I did have one success and managed to read it). I left the page hunting for the Bill and eventually this page was presented:

We track these errors automatically, but if the problem persists, feel free to contact us. In the meantime, please try again.
Correlation ID: c393866e-0acb-48f2-9e98-03ba4732dac6
Timestamp: 2025-05-14 18:48:40Z
AADB2C90006: The redirect URI 'https://ee.co.uk/app/logout' provided in the request is not registered for the client id '97c88d1f-5789-49c6-aa2b-9c18d2d657a1'.

A system error has occurred.

Then I refreshed and a slightly different message with different data came back:

We track these errors automatically, but if the problem persists, feel free to contact us. In the meantime, please try again.
Correlation ID: 0ba6e733-634e-4045-81e5-b430b68f8d80
Timestamp: 2025-05-15 06:04:30Z
AADB2C90006: The redirect URI 'https://ee.co.uk/app/logout' provided in the request is not registered for the client id '97c88d1f-5789-49c6-aa2b-9c18d2d657a1'.

A system error has occurred.

Could someone please look at this? Many thanks from a really patient customer 😎 😘 😣😣😣😣😣 !    

0 Helpful
Katie_B
EE Community Support Team
In response to happyhacker

‎15-05-2025 08:24 AM

Hi @happyhacker. 

To get this investigated further please give us another call. 

Our technical care team who have account access will be happy to help. 

Katie

0 Helpful
happyhacker
Established Contributor
Established Contributor
In response to happyhacker

‎03-06-2025 05:31 PM

Yet another month get email saying bill is ready to view. It's not!

Either:

1. EE is deliberately preventing me from seeing it for some reason.

2. Someone incompetent is in charge of Bill delivery from the website.

NO, I am not going to ring them yet again. I want to stay mentally stable this month. When my term is up I will be leaving EE for good having been with them for centuries.

Get your act together EE!

0 Helpful
Chris_S
EE Community Support Team
In response to happyhacker

‎04-06-2025 08:55 AM

Hi @happyhacker I'm sorry to hear that you're not able to get access to your online bills, It sounds like it's very frustrating for you.

Are you having the same issue when you log in through the app and through the website?

Chris S

 

0 Helpful