I am having Same trouble with my trade in to LIKEWIZE !
I traded in my phone on the 18th July sent by tracked Royal Mail , they received it have proof of delivery so contacted them after 3 days told no update as yet after giving them the IME , contacted again after 7 days again no update so after two weeks tried again & was told warehouse busy no update & that they would send me a email when there was a update so finally after 3 weeks had a email saying phone processed & completed & EE would be updated on my trade in so thought ok that’s done now & didn’t give it any more thought !! Until my bill came in for September!! I’ve been charged ** NON TRADE IN CHARGE £275 **
Have contacted EE via online chat about 20 times & am getting know where ! Contacted LIkewize via email about 20 times & all they say is there a third party EE need to contact them ?
this is literally driving me insane !! I’ve sent my phone back as a trade in & now I’m being charged & Likewize have my phone but now I’m left with a non trade in charge that was completed & know one wants to do anything to sort this out !
After being on the phone last Thursday 10th October to EE customer service went through whole thing again & said I’ve really reached the end of my patience ! As if a trade in is done via EE I’m sorry but the trade in is the responsibility still for EE to sort out as if I had just sold my phone online then yes it’s my responsibility! But this was done via EE with the company they choose to process there trade ins .
Will be calling tomorrow for update !
