Trade in Likewize

[stuart75]

Sent my phone for trade in to Likewize and have checked tracking. They recieved it at 08.16 on the 20th April and yet nothing has been sent to my email or txt after 7 days. They say 3-5 days, have phoned them and now been told to give the inspection team another 3 days to find it!!! What happens if they can’t find after proof of delivery??

[Katie_B]

Hello @stuart75. 

Welcome to the EE Community. 

I am sorry to hear this. 

I would recommend keeping proof of your delivery until the outcome has been provided. 

Please be sure to keep us updated once the inspection team get back to you. 

Katie 🙂

[stuart75]

Called again today and been told this is the third day that the warehouse staff have to find my phone. To be honest it’s now been 2 weeks with no update. I appreciate that it’s been a bank holiday but 2 weeks to get a trade in done is shocking. Been told if not found today another email will be sent to warehouse. How many emails need to be sent before something else gets done, can’t even ask for phone back because obviously they can’t find it. 

[Leanne_T]

Hi @stuart75

Thanks for coming back to us. 

The team will be doing everything they can to get this resolved for you. 

I hope this is sorted soon. 

Leanne. 

[Teddy41]

I have the same problem at the moment,I called them and gave them the IMEI number and was told that its not in there system I sent it back nearly two weeks ago also and have till this Friday for them to inspect phone,I will NOT be paying ee £389 for there stupid mistake.

[James_B]

Hi @Teddy41,

I'm sorry to hear your trade in hasn't been processed yet. Likewize will be in touch as soon as it has been.

James

[Kensmith2022]

I am have the same problem, and it been over 3 weeks. I feel like I am getting the run around. 

[Christopher_G]

What happened the last time you spoke to them, @Kensmith2022?

Chris

[Skelly99]

We have same problem.  We sent 2 mobiles (one on 22/12/22 and other on 29/12/22) both sent special delivery.  We have called today, provided the tracking details, and they cannot find the first mobile on their system - they asked for EMEI number, which we provided.

The second mobile has been assessed and approved already, and to be honest, they seemed to have no clue what had happened to the first mobile.  They tried to claim that a label may have got damaged/covered up.  But I think they've lost it!

So what happens now?  They've signed for delivery we have proof of that, and therefore it is their error and responsibility to sort out, and not ours.

I don't think EE should offer trade ins via an unreliable company it reflects badly on them too.

[Katie_B]

Hi @Skelly99. 

Welcome to the EE Community. 

When you called Likewize did they advise what the next steps they will be taking would be?

Speak soon, 

Katie