Viewing my bill

[Prim3]

I can’t download my bill to print it out, it just won’t let me

[James_B]

Hi @Prim3,

Welcome to the EE Community. 🙂

What happens when you try to download your bill?

James

[Prim3]

Hi James 

thanks for replying. Nothing happens.

[Prim3]

Well, a message comes up asking if I want to download as a pdf, I press yes, and nothing happens. I’ve been trying every time I get notice of my bill, for a few months now, and when I try to get help, I just get bespoke questions that don’t apply to my situation.

[Chris_B]

@Prim3  Is your app up to date ?    What device is this on ?  

[Prim3]

Hi Chris, yes totally up to date. iPad 

[Chris_B]

@Prim3 

  I’ve just started up my iPad to test this on and I don’t get the “Do you want to download as a PDF”.  

I click Bills & Payment.  Then click at the bottom Download Your Bill, it then slides across and I can see all my last 12 months of bills and I click the yellow facing downward arrow and it,   Failed.    It works on my iPhone no problem.   I think EE need to sort this out so the app is fully iPad compatible.  

Im just trying this via Safari.    

[Chris_B]

@Prim3  If you login to THIS you can download your bill via safari.    Just remember to setup where your download is saved to first.  
 Open Settings>Safari and you can choose when your download is saved too?  On the device or on your iCloud Drive. 

[Prim3]

Thanks so much Chris, that’s most helpful 

[XRaySpeX]

@Prim3 : Do you not see a download notification at top of screen? Have you looked in the Download folder?