Customer support

Mbales38 · ‎23-10-2022

2 hours ago i called up regarding me buying a contracted phone. Was being helped by someone and after asking a few questions he ssid he would be back to answer more questions so i was put on hold. This was over 1hr and 20 mins and im still waiting. I am absolutely fuming

Northerner · ‎23-10-2022

Hi @Mbales38

If you're already an EE customer the call to 150 is free.

Are you sure you were on hold rather than the call was lost?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Jon_K · ‎24-10-2022

I'm sorry to hear this, @Mbales38.

Could you hear hold music or was it silent?

Have you been able to get back in touch?

Jon