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Customer support

Mbales38
Visitor

‎23-10-2022 05:37 PM

2 hours ago i called up regarding me buying a contracted phone. Was being helped by someone and after asking a few questions he ssid he would be back to answer more questions so i was put on hold. This was over 1hr and 20 mins and im still waiting. I am absolutely fuming

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎23-10-2022 06:29 PM

Hi @Mbales38 

If you're already an EE customer the call to 150 is free. 

Are you sure you were on hold rather than the call was lost? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Jon_K
Former EE Employee

‎24-10-2022 07:51 AM

I'm sorry to hear this, @Mbales38.

 

Could you hear hold music or was it silent?

 

Have you been able to get back in touch?

 

Jon

0 Helpful