Final Bill Payment

[bittyboy]

I just got 1 such bill today 2 September 2024 after terminating my EE service for their mobile broadband because I had been unable to connect to their mobile broadband service since 26 May 2024... They gave me a bill for just 0.18p ! because I had phoned up and given them my notice to quit (I first did this via the website on 26 May 2024 but didn't hear anything until 29 July 2024 when the sent me a bill for £38 odd pounds which I refused to pay,)  EE Customer support claimed they had no  record of my notice I gave via their EE website on 26th May 2024 so I gave them another notice over the telephone on 29 July 2024 and asked for an email confirmation to be sent to my email address (which I received promptly)... I also told them that I refuse to pay for a service I haven't been receiving since May 2024 and if they do not cancel  this bill I will be taking the matter up with Ombudsman for now failing to provide a paid service to a loyal customer of 15 years, The advisor then spoke to his manager and I then received a full credit to the amount of the bill (£38 odd pounds plus £2.29)  - Now I have this niggly petty bill from EE for 0.18p !... My guess this is for the stamp of the letter they just sent me ?... but it just gives only one payment option of Giro Credit ? Why no card payment option ?? as all the banks in my area have now closed - How do I pay this ? - Can it be done at the Post Office ?? - Thank you for your help    BTW I do have another EE account for my mobile phone and that service has been brilliant. but I cannot say the same for their mobile internet which they stopped my service abruptly even though I never missed a DIRECT DEBIT  payment. 

[Chris_B]

@bittyboy You’re mobile broadband  uses exactly the same network as your mobile phone.    So you don’t have a network problem you have a device problem or a Sim card issue to not be able to connect to the network.   

[bittyboy]

Hey Chris, That's what I thought, but no, my broadband was still on their 3g network and they put my phone on 5g... Everything was working fine until 26th May when my main BT landline went down and I had to use my EE dongle in the laptop to  get online. It just said "device not able to connect to network" I had no notification or anything prior to this and only knew/discovered  that I have no EE mobile broadband when I really needed it ! 😞 

[Leanne_T]

Hi @bittyboy 

I am sorry to hear this has happened. 

If you call us from the mobile on 150 the team can take the payment for the closed account over the phone. 

Or, you can also call us on 0800 956 6000 from any other phone. 

Leanne 🙂

[bittyboy]

Hi,

How do I pay my EE  final bill by bank transfer or  debit card please ?

I tried to pay by my debit card but it wants a pass code which I do not have.

Google Al says you can pay your EE bill by bank transfer to account******** and sort code ** ** **  but on my bill the account number is ******* but with a different sort code which is ** ** ** so I am confused now 

I just want to settle my final bill of 0.18p and be done with it.  Thank you for your help.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[bittyboy]

Hi Leanne,

This was not your fault 🙂

Thanks for your help - This is so ironic, I just sent you a question on the other thread "Final Bill"

Is there no other way to pay ? as I don't have a pass code to pay via the phone and card. 

[bristolian]

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@bittyboy wrote:

Hey Chris, That's what I thought, but no, my broadband was still on their 3g network and they put my phone on 5g...

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EE switched their 3G network off in January 2024, Chris was completely correct that mobile phones & portable data devices use the exact same network signal.

Individual devices may use different radio technologies, but a 4G phone will use the same network signal as a 4G dongle. 5G devices will use 4G anytime that 5G-NR isn't available for whatever reason.

[bittyboy]

I had a spare 4g EE dongle and put the Sim card from my original 3g dongle (which I have had since July 2009) and it then prompted me for a password which I did not have.

I was told this week by someone at EE that this happened because I was trying to use a 3g Sim in a 4g device and that I needed to request EE to send me a new Sim with my original broadband account number on it.

I only ever used EE broadband when on holiday or as a backup line if my main BT internet fails.

[Leanne_T · Accepted solution]

Hi @bittyboy 

This would be needed to pay the final bill. 

If you speak to a guide when you call they can help you with the account and locate the details needed for you. 

Leanne.

[bristolian]

A 3G device will now be using 2G permanently.

If you have an Orange-branded SIM, and are trying to use it in an EE-locked device, that will cause issues - resolved by migrating the Orange number to an EE-SIM.