I just got 1 such bill today 2 September 2024 after terminating my EE service for their mobile broadband because I had been unable to connect to their mobile broadband service since 26 May 2024... They gave me a bill for just 0.18p ! because I had phoned up and given them my notice to quit (I first did this via the website on 26 May 2024 but didn't hear anything until 29 July 2024 when the sent me a bill for £38 odd pounds which I refused to pay,) EE Customer support claimed they had no record of my notice I gave via their EE website on 26th May 2024 so I gave them another notice over the telephone on 29 July 2024 and asked for an email confirmation to be sent to my email address (which I received promptly)... I also told them that I refuse to pay for a service I haven't been receiving since May 2024 and if they do not cancel this bill I will be taking the matter up with Ombudsman for now failing to provide a paid service to a loyal customer of 15 years, The advisor then spoke to his manager and I then received a full credit to the amount of the bill (£38 odd pounds plus £2.29) - Now I have this niggly petty bill from EE for 0.18p !... My guess this is for the stamp of the letter they just sent me ?... but it just gives only one payment option of Giro Credit ? Why no card payment option ?? as all the banks in my area have now closed - How do I pay this ? - Can it be done at the Post Office ?? - Thank you for your help BTW I do have another EE account for my mobile phone and that service has been brilliant. but I cannot say the same for their mobile internet which they stopped my service abruptly even though I never missed a DIRECT DEBIT payment.
