Overcharging

[gillgrundy]

Hi, I’m being charged £25 each month for a contract for an apple watch which EE told me was paid and finished in August 2024. I have emailed EE and text them however I have heard nothing back. EE themselves informed me that the watch contract was finished so it’s not as if they aren’t aware. Anyone have any advice? I’m living out a terminal diagnosis of 6-8 months and this worry is not what I envisioned my final few months would involve 

[XRaySpeX]

These contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade.

[Leanne_T · Accepted solution]

Hi @gillgrundy 

I am very sorry to read you have had this experience, and I have sent you a private message for some extra details to help you further.

Hope to hear back from you soon. 

Leanne.

[gillgrundy]

Hi Leanne,

thanks for your response to my dilemma, I don’t know how to access my private messages 

[Leanne_T]

Hi there @gillgrundy 

You can find my private message by tapping here. 

Speak to you soon. 

Leanne.