overcharging by ee

[phil_borth]

I went to Europe over Christmas and tried to buy a £25 voucher for roaming I could not buy it so I rang 150 and spoke to hel desk They could not do it either and told me it was because I had 2 phones on same account( mine and my wife's) I gave up on Christmas eve I had turned off roaming for whole holiday. I was so disgusted with EE I left them in January. When I managed to look at my bills I found that I had £31-52 charged. I cannot get more details and my account is closed. What can I do?

[Northerner]

Hi @phil_borth 

You can complain here: 

https://ee.co.uk/help/contact-ee/complaint

Thanks 

[Chris_B]

@phil_borth  Where you out of your contract minimum term when you left EE ?   You can’t just terminate a contract without paying off the remaining term of that contract.   

[phil_borth]

This charge was done before. I had a final bill afterwards which was also paid  All bills paid by direct debit

[Chris_B]

@phil_borth  You need to speak with customer support about this.  You can call this number 0800 9566000