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Moving from BT broadband to EE open order

Baggyjim1
Visitor

How long does it take to get an activation date , I ordered EE broadband (Fibre 67 essential) from BT broadband on 31/12/24 but nothing has happened ? 
I have a order number (VOL no) and also an account number. I don’t know if I am still on BT or I actually do have EE 🤷.

On my EE app it says order pending ? Open.

It has been over a week now,  I do not need to change my router. I thought it would be pretty quick because they are same company ?

1 REPLY 1
Mustrum
EE Community Star
EE Community Star

@Baggyjim1   no one on here has account access, so you should give the Broadband Care Team a call.

You can find details on the following Help page https://ee.co.uk/help/contact-ee/technical-support/broadband-landline