Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancelling sim upgrade under 14-day cooling off period?

I recently upgraded my PAYG service via the EE website to a contract but it broke my service, my phone became only able to send and receive text messages. I spent hours with various agents trying to resolve this and none of their advice worked. In th...

Resolved! Retaining Staff discount after redundancy

HiI was made redundant from EE back in Jan 2020 after 20 years service starting as an Orange employee. I retained my staff discount but it only recently struck me that I haven't had that for a while and I am sure it was for life (unless I migrated to...

Direct debit amount incorrect

Hianother issue with my direct debt it is meant to be £130 per month but I am being charged £209 again on my direct debt that has been set up please sort this before my next payment.

Resolved! Struggling to pay my mobile bill

I am struggling with my mental health at the moment and I’m going through a difficult time, I always put money into my Mum’s bank account to pay for my mobile bill, I have never been late with a payment but I would appreciate it if you could give me ...

EE app issues

Hi All, My EE says my account is closed and they sent me a final bill, however I have a24 months contract (for 12 months) now and everything is working ok! Has anybody else got similar issue with the app please?

Resolved! My card is charged £49.00 for an unknown subscription

My card is charged £49.00 for an unknown subscription that I did not agree to, maybe I accidentally pressed something and it automatically charges me. Where should I go with this problem? Please tell me! And how can I solve it [Mod edit: add title]

Final bill for mobile loan

Hello we need a final balance (bill) for the mobile loan we had as we have left EE now. We need the bill to enable us to provide evidence on what is outstanding

£306.68 in refunds still waiting for refunds.

So because EE's 36monthly repayments were giving errors earlier in December i have £200 in refunds waiting (they were debited from my account on the 13th and 16th December). This was because I had given £100 as an upfront payment. But becasue of the ...

Resolved! I urgently need to contact EE via email. Please help.

After countless hours on the phone including 6 hours yesterday, trying to sort a miss sold contract, and activate my new Sim, I was cut off. I can’t make phone calls. I have had no further contact from EE.. I have emailed 3 people at EE including t...

Resolved! Paying final bill

Hello everyoneI moved to another country, and I'm unable to pay my final bill by direct debit, since there's no money left and I don't have an information on my uk account to send money in it , I can't change direct debit information before paying m...