Why is it so hard to return my device

[Pauline19571]

I received a bill for £210 for non return of equipment. I never received an email with a QR code or a returns packet. I have tried ringing, sending emails, with no  success. The equipment is ready to be returned but its virtually impossible to do so. This is obviously something that EE do....as a thank you for leaving!!!!!!

[Christopher_G · Accepted solution]

Hi @Pauline19571 

Welcome to the community.

I think calling is definitely the best course of action here. You can find our direct contact information on our contact us page. Once you get through to our customer support team, they'll do their best to help get the equipment returned and the charge removed.

Let us know how you get on please.

Chris