Charged by ee for Apple Music but is says I don’t have Apple Music on my account

[Chellexx1986]

 I’m being charged for Apple Music but when I text stop it says no active  membership I only have 1 account with ee I have been charged the last two months 

[Leanne_T]

Hi @Bigstella 

Details can be found on the Contact - How to Contact Us - Apple (UK) page.

Leanne 🙂

[Bigstella]

Advised by Apple that there is no Apple Music subscription  linked to my number and I am to check with EE that the subscription is linked to the mobile number and my Apple ID 

Dean

Sent from Sky Yahoo Mail for iPhone

[Leanne_T]

I see @Bigstella 

In this case, please try calling us again on 150 and let the team know this information to see what they can do to help 🙂

Leanne. 

[Bigstella]

Leanne,

Can you please tell me which department I need to speak to. There is usually a lot of selections I need to press but with this issue I don’t know which department I need to be talking to.

Dean

[Leanne_T]

Please select the option for technical support @Bigstella 

Leanne 🙂

[Westy231]

I have been having the same issues for months now and always being charged £10.99 a month even though no active subscriptions. Currently trying to get help now with it again and wasting alot of my time on this. I am having to consider leaving  EE after years of being with them just to put an end to constantly being overcharged. I have the proof I put stop and no active subscriptions and I get questions every time on customer service and I think they think I’m lying but all I want is to pay the correct bill and not spend forever on customer service 

[Westy231]

I think they must have major issues with their tech and billing if this is happening to multiple customers 

[Katie_B]

Hello @Westy231. 

Welcome to the community. 

Have you tried activating Apple Music with EE as one of your Inclusive Extras or is this an offer for 6 months free?

Katie