Can't see my Broadband Renewal Deals

AllysonC · ‎21-08-2024

I'm trying to see my Broadband Renewal Deals but when I click in the app it takes me to 'The Legal Bit' but I can't get any further. Before I call is there anything else I can do. Thanks

XRaySpeX · ‎21-08-2024

Have you looked in your online MyEE for BB under Change your broadband plan ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

moscab1 · ‎06-09-2024

I am having the same issue as OP and tried your suggestion.
When I go to Change your broadband plan I am unable to login to my account.
The Log in button seems not working.
However the other Log in button on the top right works but takes me to the OP issue.

Debbie_G · ‎06-09-2024

Hey @moscab1

Thanks for coming to the community.

Are you trying to log in using the app or on the webpage?

Are you able to try and log in from a different device or browser?

Debbie 🙂

moscab1 · ‎06-09-2024

Using the app on the iPhone I get same behaviour as Chrome on the laptop.

Using Edge on the laptop I've got a

Sorry, looks like a technical error

Please call us on 0800 956 6000 and we’ll try to get things sorted.

Debbie_G · ‎06-09-2024

Thanks for getting back to me @moscab1

I'd recommend giving us a call to speak with our guides who will be able to check your account and look into this further.

Debbie 🙂