The EE Community

Price increase

Hello, why is my monthly SIM card fee now £25 after 6 months, when it was £20 at first?

Smart Hub Pro: Hands On - The good, the bad and the ugly

Hi allJust going to summarise my early findings after receiving the new Smart Hub Pro and Smart WiFi Pro kit today. It’s been an awkward and frustrating journey and I’m sure some user error along the way… But I might now finally be seeing the brillia...

EE sim plan

When I try to top up my sim plan, there is a pop-up ad about the £10 for 20GB plan promotion. However, once I click the ad, it shows “internal server error”. I am wondering if the deal is already cancelled. If so, please remove the ad. If not, please...

Network Service Status page is down?

I got a text from EE last Tuesday to say that there were problems with our local mast. Three days later we still have zero mobile signal at home.  More frustratingly, the network service status checker at https://ee.co.uk/help/service-status  has bee...

SIM card

How do I get a new SIM card

Paid bill twice

SIM network PIN blocked. Enter SIM network PUK.

I have the issue as shown in the subject. I am giving my EE S8 to my daughter who has an ID contract. I have tried unlocking the phone using the IMEI route, but it is not working. I even got a PUK code for the SIM, and this hasn't done anything. Has ...

Topped up wrong number

Good afternoon, I've topped up the wrong number for my phone I don't have any access to it, I did it online, is there anyway I can transfer it to my number Baby brain is killing my brain cells  Thankyou

Smart Hub Plus SH31B Router Firmware changelog

Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...

Stuck Between BT and EE – Billing Nightmare!

Hi everyone,Back in early March, I was offered a great deal to switch from BT to EE for Internet, phone, and TV services. It was much cheaper than what I was paying BT, so I decided to take the plunge. My EE services became active on the same day I r...