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Airtime Rewards

TC1977
Explorer

Hi there, so I’ve been using Airtime Rewards for a good few months now and have recently gone over the minimum of £10 to allow redemption. When I try to redeem it, it’s saying I can only “gift it to another member”. I queried this with Airtime Rewards and they say it must be because I have a credit block or spending cap on my EE account. I’ve checked my account online and don’t have any such restrictions. The Airtime Rewards balance is even showing in the “EE Up” area of my account but it just says “unavailable” when I click on redeem. Just to add for clarification , in the Airtime Rewards app, the amount I want to redeem is the current balance, not just pending transactions. 

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

Hi @TC1977

 

Our live chat team can be found by visiting our contact us page

 

I would recommend speaking with customer care so they can check your account. 

 

Please be sure to keep us updated, 

 

Katie 🙂

View solution in original post

3 REPLIES 3
Katie_B
EE Community Support Team

Hello @TC1977

 

Welcome to the EE Community. 

 

Have you spoke with our customer care team who can take a look into your account to see if there is anything blocking this for you?

 

Speak soon, 

 

Katie 🙂

Hi, thanks for the reply. I have been trying for three days but can’t get through as the lines are so busy! I thought there might be an online chat service but I can’t find one 😞

Katie_B
EE Community Support Team

Hi @TC1977

 

Our live chat team can be found by visiting our contact us page

 

I would recommend speaking with customer care so they can check your account. 

 

Please be sure to keep us updated, 

 

Katie 🙂