Account closed but Netflix is still active

[Crisfern]

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. 

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

 

 

[Lg991]

Same here! It's annoying as I cannot make any changes . It is preventing me from adjusting anything on my Netflix account so I'm now worse off than before as I'm currently not using it and logged out. I refuse to be billed for something i cannot control. Im not impressed by the customer service. 

[Ali_A]

Hi @Kryz0206 @Soph49 @Lg991 

I'll send you a private message. If you can have a look at get back to me that would be appreciated. 

You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thank you,

Ali

[RachelK112]

I also have the same problem i left ee around 2 months ago but netflix is still on can someone please help me called EE they said call Netflix and netflix said they cant do anything and have to receive notification from ee i dont know what to do please help.

[RachelK112]

I finished my contract with EE a couple of months ago and one of my perks was Netflix .

Please help me Netflix is still active and says billed through ee, i am no longer with ee, when i called ee they said there was nothing they could do and i should contact Netflix i contacted netflix and they said they cant do anything they have to wait for confirmation of ee,  i have received my final bill and i am now with my new provider yet Netflix is still active please help.

[Profile closed]

When I first put my query on here, someone from EE said to PM them with the query details and they will investigate their end. That was a few months ago now. I asked for updates a couple of times and they got back to me saying that the relevant team at EE are on the case but do not have a resolution date at this time. He also said not to worry about being billed because it's their issues. Hope this helps 👍

[Linzi_H]

Hi @RachelK112 

I have replied to your other message so we can chat further.

Linzi 😊 

[bytor]

Iam in the same boat

i dont have broadband

i have had my finil bill

[bytor]

I have left EE and my add on (netflix) is still working allowing me to access netflix .I need this cancelled.

i have had my final bill.

[MikeTaku111]

Hi there, if you don't mind, can you please tell us how someone can cancel the Netflix add-on now that they have left EE and received their final bill?

[Peter_W]

Hey @bytor, thanks for taking the time to flag this 😊

Just to be sure, do you still have any other products active with us, or is the account fully cancelled?

Also are you facing the same issue @MikeTaku111?

Peter