Account closed but Netflix is still active

[Crisfern]

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. 

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

 

 

[Jbuttery]

I cancelled my ee contract last month but I am still able to watch netflix.

I have rung about this but it's still active.

It's says billing to ee.

[Katie_B]

Hi @Jbuttery. 

Has your broadband stopped?

Have you received a final bill?

What date did you request to cancel?

Speak soon, 

Katie

[Crisfern]

Same issue as the one reported here.

[Crisfern]

Hi@Jbuttery @Katie_B 

I have the same issue which I have reported here

[Jbuttery]

I also contacted Netflix and they said they can't help it's got to be EE. Rang EE 4 times and nobody can help.

I can't even cancel my Netflix account as it states it belongs to EE. 

I give up I've told EE I will not be paying anything billed for it. 

[Christopher_G]

Hi @Crisfern 

Welcome to the community.

It should deactivate within 30 days. Since your account is closed, you won't be billed anything extra for it.

Chris

[Profile closed]

Hi,

I left EE in July and my netflix account still shows as billed through EE.

I went into an EE shop and they said my account with EE is definitely closed, so just have free Netflix. Not the response I expected from the staff to be honest. 

How can this be sorted out? 

[Jbuttery]

I wouldn't worry about it, I've done all I can with EE and netflix and neither helped me.

I've gone over the 30 days since cancelling contract and my netflix still works.

[Jbuttery]

I'm over the 30 days now