Account closed but Netflix is still active

[Crisfern]

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. 

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

 

 

[Ali_A]

Hi @Ian1109 
 

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

[smoker1]

Same issue for Netflix and Microsoft. If EE can’t fix this then I’m not going to pay anything for it. Guess I’ll just keep free Netflix and Xbox ? 

i just want my accounts back so I can change the billing now that I canceled and moved overseas

[Katie_B]

Hi @smoker1. 

I have replied to your other post. 

Speak soon, 

Katie

[madbadger]

Same issue for me. Not looking good for ee customer service!

[bytor]

I have the same same problem left ee still have access to netflix posted on this for and still have access to netflix plz help 

[OtisR]

Same here. Tried calling ee and get told it will cancel, tried Netflix and they told me to call ee. Of course, I don’t mind anything free - but the fact I can’t do anything with my Netflix account is super frustrating. 

has anyone actually solved this? It’s crazy. 

[benchy1967]

My contract ended at the end of January 2025.  Had 3 inclusive extras:  Netflix , Apple Music and Microsoft  365 .  All of them still show as billed through EE.  I was unable to do anything with any of them. Although not being billed for it I couldn't change my plans.

I contacted EE, was transferred about three times, and called back twice. Eventually, you have to request to speak to Tech 1. They will then contact Tech 2, and they have to physically remove the extras from your account. 

Appears that the way it works is that the external services (i.e. Netflix) will connect back to EE and see that this extra is still part of your number (albeit it has been cancelled) and those services see that and assume it is billed through EE.

It appears to me that the way EE is ending the contracts needs to take this into account.

It takes some time from the time it is physically removed from your old EE number/contract to then reflect back on the external accounts (Netflix, Microsoft).  

[AndyMWild]

Hi Ali, we are having this issue too. Are you able to contact us to resolve? 
many thanks

Andy

[AndyMWild]

Hi Katie, we are having this issue too. Are you able to contact us to resolve? 
many thanks

Andy

[benchy1967]

I am still having the problem. I have contacted EE again, but they told me to open new Netflix and Microsoft Accounts, which I don´t want to do as I have had both accounts for over 10 years.