Account closed but Netflix is still active

[Crisfern]

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. 

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

 

 

[Crisfern]

Same issue as the one reported here.

[Crisfern]

Hi@Jbuttery @Katie_B 

I have the same issue which I have reported here

[Jbuttery]

I also contacted Netflix and they said they can't help it's got to be EE. Rang EE 4 times and nobody can help.

I can't even cancel my Netflix account as it states it belongs to EE. 

I give up I've told EE I will not be paying anything billed for it. 

[Christopher_G]

Hi @Crisfern 

Welcome to the community.

It should deactivate within 30 days. Since your account is closed, you won't be billed anything extra for it.

Chris

[Jakec4]

Hi,

I left EE in July and my netflix account still shows as billed through EE.

I went into an EE shop and they said my account with EE is definitely closed, so just have free Netflix. Not the response I expected from the staff to be honest. 

How can this be sorted out? 

[Jbuttery]

I wouldn't worry about it, I've done all I can with EE and netflix and neither helped me.

I've gone over the 30 days since cancelling contract and my netflix still works.

[Jbuttery]

I'm over the 30 days now

[Ali_A]

Hi  @Jakec4 @Jbuttery 
 

I'm sorry to hear the issues you're both facing with your Netflix subscription after closing your EE account. 

I have sent you a private message. If you can have a look at get back to me that would be appreciated. 

You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thank you,
 

Ali

[Crisfern]

Hi @Ali_A,

I've also PM'd you