The EE Community

Switch from BT to EE unmitigated disaster

I had seven years of relative bliss with my BT broadband. After lots of persuasion and the offer of significant discounts I agreed to switch my broadband, landline and TV (previously Sky) at the end of December. Since then we have barely had two cons...

EE roaming in China

I'm travelling to China and planning to activate 7 day roaming to use my plan as normal. Does anyone know if WhatsApp etc. will work this way or will I also need a VPN? Thanks

Re: How to contact ee by email

Hiya u sent the tablet back yesterday morning my name is kerry **** my address is ************* so it can be credited to my phone thank-you x   [mod edit: removed personal details from the community]

Mobile and Broadband both off

my account is clossed

when i logged into ee it says my account is closed but I still have an account as I am paying monthly.

Internet channels

I have recently taken EE TV I noticed I cannot seem to access the internet channels from the channel guide however if I switch back to my five year old smart TV guide they are all visible. whilst this is not the end of the world it feels like a techn...

Order update

I ordered the google pixel 9 xl in obsidian a week ago today to be delivered to a store , I’ve received an order number I can track which hasn’t changed once and the only correspondence apart from that has been the direct debit confirmation for the d...

I was told I had free roaming

Hi Before I started new plan in March, I was told I had free roaming outside the UK, I also asked the guy on the phone if it will be free for Sierra Loene as I will.be traveling to west Africa in April and he said yes it will be. To my surprise when ...

Pair my watch fitness with phone

I have an Apple Watch and iPhone 15.  My phone can’t find the Apple Watch for mobile data but is linked.  When I use the fitness on the watch to workout the data is not linking with my phone. How do I resolve this?

WiFi staying connected but providing no internet on some devices

I've had full fibre installed about a month ago, with a smart hub pro and 2x smart wifi pro access points.Since using the kit I've noticed a problem with my mobile phone, a Google Pixel 8 pro. When moving around the apartment, sometimes it will drop ...