14.4% price increase can I cancel my contract?

[Mc992]

According to the citizens advice they say the following

“Your provider has to give you 30 days’ notice if they’re putting up the price of your contract. You have the legal right to cancel the contract within those 30 days without having to pay a fee. Contact the company and say you’re cancelling within the allowed 30 days’ notice of a price increase.”

Any legal people here can let me know if this means I can cancel my sim only contract?

thanks for your help 🙂

[TommyS]

£2.99 a month then there cheapest sim is £5 and doesn’t have unlimited min & texts. Okay…

[Chris_B]

@Mc992   So you’re comparing a MVNO network to EE.  Why. not just go straight to Vodaphone.   No one on this forum apart from EE employees are paid by EE.   But then again narrow minded people will accuse anyone of anything if they don’t like what that person has to say be it wrong or more importantly right.  

[EER1]

they’ve just raised it by 7.4% again, this advice is now correct do you not buy a handset through EE. Purchase a phone outright and then buy the cheapest Sim only contract you can find.

[EER1]

Did this work? They’ve just increased it by 7.4%, so can I cancel my contract now and not have to pay any remaining fees?

[XRaySpeX]

No, @EER1, you can't. It's still the contractial CPI +3.9% annual increase you agreed to. 

[Chris_B]

@EER1   That’s why you take out a contract on flex pay.  You have one bill for the handset and the price increase doesn’t apply to that and you have other bill thats for the  air time and this is what the price increase is applied too.          And your posting on a thread that’s from last year before flex pay tariff became available and this thread isn’t about this year’s  price increase or even about what tariffs are available now.    
 Why don’t perhaps look at the dates of these threads is beyond me.     

 This thread isn’t applicable to this years price increase.  

[EER1]

My contract started in November 2022 so I never got a chance to do any flex tariffs. 

what I do know is that my contract has gone up almost 25% in the last two years, which is absolutely ridiculous. 

The date doesn’t matter. Both these price increases have been unfair on the customer when the cost of living has increased so dramatically. my service hasn’t improved and that’s what they’re saying the cost is going to. 

[bristolian]

There is potential for complaints to Ofcom, the industry regulator, for permitting the +3.9% element of inflation-linked increases - which EE are far from alone in using.