Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
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  • 69 replies
  • 14 Helpful

Re: Terrible customer service

Had a similar issue which I am dealing with now.Returned a faulty phone and my account is still not resolved. Spoke to about 15 colleagues across  over 10 calls over the last 3 weeks and they keep on telling me to give it 78 hours and it will be reso...

Extra charges

is there a way of seeing what companies your extra charges are from? It just comes up with individual figures and says “from another company or service” but doesn’t say what it’s from? 

adrsss change

want to change my billing addrss my phone number *********** my name karamjit kaur kindly change my address    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]