Extra charges

Keren79 · ‎15-03-2024

Hi

ive had a high amount of extra charges this month but it only says the price of the charge on the bill and not what it was for?

how can i find out what the extra charges were for?

and the hopefully stop them

XRaySpeX · ‎15-03-2024

Is there a no. against this charge?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Keren79 · ‎15-03-2024

No number just date and cost

XRaySpeX · ‎15-03-2024

Are you looking at your bill in your online EE rather than the app?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Keren79 · ‎15-03-2024

Yes online

Katie_B · ‎16-03-2024

Do these charges look to be purchases @Keren79?

If there is nothing showing on your EE bill, please give us a call on 150 so our customer care team can look into this for you.

Katie

Keren79 · ‎16-03-2024

Yes am guessing charges for purchases but im not sure as it does not state what they are for!