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14.4% price increase can I cancel my contract?

Mc992
Investigator
Investigator

According to the citizens advice they say the following

Your provider has to give you 30 days’ notice if they’re putting up the price of your contract. You have the legal right to cancel the contract within those 30 days without having to pay a fee. Contact the company and say you’re cancelling within the allowed 30 days’ notice of a price increase.”

Any legal people here can let me know if this means I can cancel my sim only contract?

thanks for your help 🙂

67 REPLIES 67

Obviously if you're working for EE you will be doing everything to detear people from complaining about this. Using a mixture of bots and paid responders big companies flood "community forums" to make sure customers don’t contact customer support.

Mc992
Investigator
Investigator

Yea exactly! I took a SIM only deal and for some reason didn't realise it was a totally insaine 24 months! I was sold it over the phone in a blur and yes i didn't read the contact but still. I truly hate this company and the call and data service is terrible! Chances are i'll have to wait it out but i'll be leaving the second the contact expires!

chistery
EE Community Star
EE Community Star

Maybe we just understand what we signed up for? If you don't like the answers people give, it doesn't mean they are shills.

Hi, my contract is 24 months and doesn’t finish until November. I’ve had a text with less than 30 days notice saying this is going to increase by 3.99 mid-contract. Can I cancel this and go to a cheaper one? 

@Abireid_10 : You may but you'll still have to pay off the contract term to Nov.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
EssexBoyEE
Ace Contributor
Ace Contributor

The only way you can get out of your existing Contract due to Price increases is if you can prove that when you took out the Contract there was no mention of (either Written or Verbally, or by NOT agreeing to the Terms of the Contract at the time in taking the agreed Contract)  that there will or could be possible Annual Price increases During or After your Contract Period.  

Don't you always have to complete a form or tick a box saying you have read & accept the T&C's even if you haven't!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@Abireid_10    Is that less than 30 days before you are next billed ?   They don’t have to tell you 30 days before April. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_B
EE Community Star
EE Community Star

@XRaySpeX   Yes there is.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

No, Tick Box's (or Accept Buttons) is for the Online Applications, Forms are for Face to Face Contracts, ie, Shops, but I don't think most Networks still do the Forms anymore, more are of a Agree to it, possible look at the T&Cs then its back to a possible Tick Box on the Shops Screen.

Telephone Sales, ie, Customer Care rely on "Customer agreed to T&Cs Evidence" which is covered under "All Calls are Recorded" and therefore can be proved, apart from all this, most Networks can fall back on their Terms of Service Policy which buried in there will be something like, "By using our Service you are agreeing and accepting our Terms and Conditions" which was the big Rug Puller to move away from having to Sign Paper Work like you needed to years ago. 😉