Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40680 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74044 Views
  • 7 replies
  • 12 Helpful

Using a TP link router as AP with EE

Hi All!Looking to help a friend here:He wants WiFi in his Summer house. I have done installs for people before using a router as an AP connecting to the main router using powerline.However i have heard mixed stories about doing thisAs he descbribed h...

Terminating Broadband

I am well out of contract and want to cancel Broadband, unable to get to speak to someone via the phone number as they are always too busy. Can this be done on line or email? Or should I just cancel Direct Debit for them to contact me? Thanks

Gee26 by Visitor
  • 4584 Views
  • 17 replies
  • 22 Helpful

Broadband

My new router came, they said at EE I didn't have a phone line, which I do, so said they would send an engineer 11/07 between 8am-1pm, so I waited all day,never came,I've tried to do it myself, I had an old router which is the only wire that would fi...

Luna23 by Visitor
  • 278 Views
  • 2 replies
  • 2 Helpful

Homeless in a week.

My rent has increased beyond my ability to afford to keep the tenancy , thus i shall be homeless having been unable to find a place in my budget in the timescale given  . I have 6 months left on my broadband contract. Is it possible to end the contra...

Resolved! Broadband deals

I see another broadband deal for £18 less than what I'm paying ATM. Do ee come and go with deals when I tell them I can get a better deal elsewhere. Thanks.

Resolved! Re: Broadband order

I am in the same predicament.  Ordered 9 days ago no confirmation email and as such no order number to track it with. Spoke to someone a week ago who could see an order had been placed but could not see any other details and then tried to sell me BT ...

mikeyk64 by Investigator
  • 393 Views
  • 5 replies
  • 1 Helpful

Cancelling Broadband, Do I Need To Give Notice?

Hey! I can't seem to find this information anywhere online and feels silly having to call for such a simple question. My broadband contract with EE ended ages ago and I have been paying monthly ever since. I've realised I'm paying over £10 more a mon...