wifi keeps turning off

jason189 · ‎25-02-2026

hello, anyone knows why my wifi keeps turning off and back on every few minutes. I talk to support and they said they would monitor it and they said its fine, but im still getting the same issues

Katie_J · ‎26-02-2026

Hi @jason189.

Thanks for getting back to us.

If you are still experiencing the same issues I would recommend giving us another call.

Our technical care team will help run some diagnostics.

Katie

View solution in original post

XRaySpeX · ‎25-02-2026

The BB as a whole or just the WiFi in the home? What lights show on router when this happens?

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jason189 · ‎25-02-2026

The lights stays blue and its just the wifi at home

Katie_J · ‎26-02-2026

Hi @jason189.

Thanks for getting back to us.

If you are still experiencing the same issues I would recommend giving us another call.

Our technical care team will help run some diagnostics.

Katie