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general EE dns settings for non ee routers

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chrisdodd99
Contributor
Contributor

‎29-08-2023 08:19 PM

Hi I have been on EE for decades, and all that time used a Vigor 2710 router, which recently died. I used this as the standard supplied router does not give me the functionality I need and have used for many years. 

As I am due to get fibre soon I decided to go for a top of the range replacement, so I bought a Vigor 2866ax, which has the technical features and can run ADSL, VDSL and GFast. 

I have copied the settings from my temporary EE Brightbox which I used as a stop gap until my new 2866 arrived to my new router. I used the account name and pw to connect and ADSL appears to connect , but I am getting a DNS error - cant connect.

EE support could not help - they simply would not discuss the issue as it involved a 3rd party router, which is poor as there must be 1000's of users with non EE routers, and someone must know the answer to this.

Does anyone know settings for EE DNS that will work ? 

I have tried Gateway, 1Y and 2Y DNS IPs copied from Brightbox, (172.16.19.158, 87.237.17.199, 87.237.17.187) also changed gateway to new router IP (NOT 192.168.1.1) and left blank but all same - cannot connect. Any help greatly appreciated - NO info found on any EE site about this issue. 

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31 REPLIES 31
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chrisdodd99
Contributor
Contributor
In response to Trillian796

‎25-09-2023 07:49 PM

Thanks for the info #Trillian796 - I had done all that before posting on the EE forum.

I have resolved this this issue thanks to the excellent Draytek support.

I registered my new router on their website, then contacted their support line via online email form.

Within 24 hrs I got an email, and within a further 24 hrs I got a phone call from Ireland.

Patrick , their very helpful support technician used my mobile as a hotspot to connect to my network, and we then used a laptop to connect to my main PC and to the router and talked over the landline . Within an hour all resolved. 

Dont know what he did , as mouse was all over the place and multiple windows open on PC !

One or two minor issues but in essence main issue resolved.

Excellent service all round.

I must now find out how to close this discussion 🙂

Regards

Chris

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Trillian796
Investigator
Investigator

‎25-09-2023 07:56 PM

glad you managed to get it sorted 🙂 

It is difficult to tell what people have already tried and the system they are connecting to etc as all these affect what is causing the issue 🙂 

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