Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45327 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88188 Views
  • 11 replies
  • 12 Helpful

BT Discs Black with EE

I have just been moved to EE under a new contract, as I need my phone moved to 5G, they told me to do the broadband at the same time as they are all one company.. now they are sending a new smart hub plus.. but I use BT discs and they are not compati...

Websponge by Valued Contributor
  • 6454 Views
  • 40 replies
  • 12 Helpful

Resolved! Released: Smart Hub Pro

Hi allAfter some shop maintenance, the broadband page now confirms the Smart Hub Pro is now available!Included by default with the 1.6gbps tiers and a £10 per month extra for any < 900mbps tiers (which I think is a great price for the spec on paper c...

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ChicChoco by Skilled Contributor
  • 6583 Views
  • 21 replies
  • 2 Helpful

Resolved! Cheapest home internet broadband for a single person

Hi. I would like to know what is the cheapest home internet broadband for a single widow over 60 years old. I am for more than 10 years with EE. I already have 80GB per month on my mobile phone and I am moving to a new house. I don't need TV and land...

Bulakov by Explorer
  • 112 Views
  • 1 replies
  • 2 Helpful

slow PC's EE website

My PC works fine but when it comes to EE website, it is extremely slow. I have been a customer for just a few months and this has been slow from day 1. Is there any issue? Remedy?

Lost Broadband

Lost broadband on Sunday called Monday and was told a power adapter issue on main router and also the back up 4G was also faulty.  had a new 4G delivered yesterday and set it up and still no WiFi. Someone is supposed to be calling back but nothing so...

Jampot by Visitor
  • 76 Views
  • 2 replies
  • 2 Helpful

Early Termination Charges in Sky

A few weeks ago, a sales representative from EE came to my house and informed me that new fibre optic cables had recently been installed in the area. He asked if I would be interested in switching my internet service to EE, mentioning that the infras...

spit93 by Explorer
  • 775 Views
  • 9 replies
  • 4 Helpful

Printer Slow Epson ET-2920 - OK on BT Hub

Printed at good speed on BT Hub (15 secs) - on EE Hub slows to a crawl (5 minutes).Epson ET-2820 connects via wi-fi to laptop.Switched EE to 2.4Ghz only.  No change.No spare slots on printer for ethernet cable - only one to my PC, everyone else uses ...

1.6Gbps & Third-Party Router

I have just bought a new house and am looking to potentially get the 1.6Gbps Full Fibre package. My question might be silly, but I would like to get a third-party router, the two I am looking at are either ROG Rapture GT-BE98 or Nighthawk RS700S.My q...