Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've tried logging in but it says I've put in the wrong details.
Anyone else having problems looking at their home broadband usage on the EE website. for the last week my daily usage is showing 0mb's and I wondered is it just me or is it a problem with the website?
I recently upgraded to ee fibre max 100 from 1 of the slower packages but i dont seem to be getting speeds much faster than before. Im sure i read on ee's website that when this is installed a engineer has to come and change the wiring to the flat an...
I notice my EE smart router doesn't respond to pings to it's external interface from the Internet - is there some way to change this?
retention promised new wider area box fibre ready although i had to sign up for 2 more years starting with the old copper wiring. instead they sent me the same old green box i already have and on sale ebay widely around £11.50. i expected the white b...
5 days in from switching to EE Broadband from BT. All set up correctly but, having to continuously resign in on Smart TVs, Firestock & Android phones due to Internet dropping ? If ever BT dropped out never had to sign in continuously ! Connection ver...
My home Wi-Fi isn’t working but my landline is. This is due I believe to late payment of my account. Payments were brought up to date yesterday. How long will it be before my Wi-Fi is reconnected. Thank you for your assistance.
I moved to Farnborough in Hampshire 360 miles away from Manchester and the EE broadband was in my name.He was so violent and abusive that I had to move back to Manchester in October after 6 months. I don't know if he's paid for everything or not, i w...
I am about to install a new router to replace the old rubbish smart hub, the Archer allows me to stick it into Bridge mode and then run my Orbi Mesh system into it. My question is, i have my username from the Smarthub admin page, but i can see the pa...
