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Cheated by new EE owned by BT and now on the Darkside

banjofred
Explorer

‎24-06-2022 06:07 AM

retention promised new wider area box fibre ready although i had to sign up for 2 more years starting with the old copper wiring. instead they sent me the same old green box i already have and on sale ebay widely around £11.50. i expected the white box. contract agreed 9 june but i awaited box and on arrival said i would cancel they billed me £134. Seems the new BT owned setup think they are in North Korea. In dispute

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-06-2022 06:19 AM

@banjofred : What green box? EE don't have green fibre router. What model is it or, if you don't know, post an image of it.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
pip11
Scholarly Contributor
Scholarly Contributor

‎26-06-2022 01:18 PM

@banjofred  What is a "new wider area box fibre ready"?

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