EE Home Broadband

[Millymolly68]

My home Wi-Fi isn’t working but my landline is. This is due I believe to late payment of my account. Payments were brought up to date yesterday. How long will it be before my Wi-Fi is reconnected. Thank you for your assistance.

[Chris_B]

@Millymolly68   If EE was going to cut you off from your broadband your home phone will be cut off also.    Your contact is for both.   

 Does a wired connection work ok via your router? 

[XRaySpeX · Accepted solution]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?