Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So my broadband is up for renewal. I currently have full fibre max 500 I think but the speed we get is o lay around 40mbs. My question is, if this is the highest speed I can get, should I pick a lower speed package to save money? If I pick the fibre ...
Hi we’ve recently joined EE broadband and throughout the day and evening our wifi drops out for a short while. The internet light button flashes oranges on the router box - is there any way of solving this? I’ve seen on other posts with similar issue...
I need to change the date of payment for my bill, however I'm unable to phone up as I can't hear anyone on the line due to my phone being broken, what should I do?
I want to make a payment but I can’t *************** broadband 127 pounds [mod edit: removed personal details from the forum]
Hello, I am trying the last month to cancel my wifi subscription because we have moved out of the house but I have not been getting any replies and this month I was actually charged. Can you please help me?
Anyone else got issues? We had problems all yesterday evening 31st Aug and now no internet at all 1st Sept.
I've gone through filling in details for the Fibre Plus broadband contract, but I'm stuck. It says, "Choose when you'd like your broadband service to start. You can pick the next working day (if your order by 1:30pm) or up to two months from now." We...
A few months ago I switched to fibre. Initially I was getting approx 2-3MB.This has now dropped to approx. 400kB.If I run speed tests it shows speeds that I am just not getting wherever I try to download from.Tried sending HELP to the contact number ...
I have rented a house without wifi in uk through a friend and now I hope to subscribe an EE broadband plan. The problem is I am currently abroad and will arrive in uk on 10th september, before then no one is in the house. As I can tell from the forum...
